FAQ

Frequently Asked Questions

Orders

Can I change or cancel my order?

We begin processing orders shortly after they are placed to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible.

While we will do our best to assist, we cannot guarantee changes once an order has entered our fulfillment process.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.

Please allow up to 24–48 hours for tracking updates to appear.

I entered the wrong shipping address. What should I do?

Please contact our customer support immediately.

If your order has not yet been processed, we will do our best to update your shipping address.

Unfortunately, we cannot guarantee address changes once an order has been shipped.

Shipping

How long does shipping take?

Order Processing: 1–2 Business Days

Delivery Time: 4–8 Business Days

Delivery times are estimates and may vary depending on your location, customs procedures, and courier services.

Do you ship internationally?

Yes.

By Lurea ships to customers worldwide. Shipping availability may vary depending on your country.

Will I have to pay customs or import duties?

International orders may be subject to customs duties, VAT, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping costs.

Returns & Refunds

What is your return policy?

You may request a return within 14 days of receiving your order.

Items must be unworn, unused, unwashed, and returned with all original tags attached.

Please review our Return & Refund Policy for full details.

How long does it take to receive my refund?

Once your return has been inspected and approved, refunds are typically processed within 5–10 business days to your original payment method.

Processing times may vary depending on your bank or payment provider.

Do you offer exchanges?

At this time, we do not offer direct exchanges.

If you would like a different size or style, simply return your original item (if eligible) and place a new order.

Products

How do I choose the correct size?

Each product page includes a detailed size guide to help you find your best fit.

If you're between sizes or need additional advice, our customer support team will be happy to assist you.

Will the product look exactly like the photos?

We make every effort to display our products as accurately as possible.

However, colours may vary slightly depending on your screen settings and lighting conditions.

Will sold-out items be restocked?

Some of our collections are produced in limited quantities.

Popular items may be restocked, while others may not return.

We recommend subscribing to back-in-stock notifications where available.

Payments

What payment methods do you accept?

We accept a range of secure payment methods available at checkout, including major credit and debit cards, digital wallets, and other trusted payment providers depending on your location.