TERMS AND CONDITIONS

Terms & Conditions

Last Updated: July 1, 2026

Welcome to By Lurea. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Company Information

This website is owned and operated by:

IBI EXPORT LIMITED
Company Registration Number: 77600411
Registered Address:
UNIT 2A, 17/F GLENEALY TOWER
NO. 1 GLENEALY CENTRAL
HONG KONG

Throughout these Terms, "By Lurea", "we", "our", and "us" refer to IBI EXPORT LIMITED.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You have the legal capacity to enter into binding contracts.

  • All information you provide is accurate and complete.

3. Products

We strive to display our products, colours, descriptions, and images as accurately as possible. However, actual colours may vary depending on your device, monitor settings, and lighting conditions.

All products are subject to availability.

We reserve the right to discontinue, modify, or replace products at any time without prior notice.

4. Pricing

All prices displayed on our website are shown in the selected currency.

Unless otherwise stated:

  • Prices do not include import duties, customs fees, or local taxes that may apply in your destination country.

  • Customers are responsible for paying any applicable customs charges or import taxes.

We reserve the right to correct pricing errors at any time.

If an incorrect price has been displayed due to a technical or human error, we may cancel the affected order and issue a full refund.

5. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

A contract between you and By Lurea is formed only once your order has been dispatched.

We reserve the right to refuse or cancel orders for reasons including, but not limited to:

  • suspected fraud;

  • pricing errors;

  • stock shortages;

  • payment verification issues;

  • suspected resale or commercial purchasing.

6. Payment

We accept secure payment methods offered during checkout.

All payments are processed through third-party payment providers.

By Lurea does not store your full payment card details.

7. Shipping

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery times may vary due to:

  • customs clearance;

  • courier delays;

  • weather conditions;

  • public holidays;

  • circumstances beyond our reasonable control.

Risk of loss transfers to the customer upon delivery to the shipping address provided.

Ownership of products transfers only after full payment has been received.

8. Returns & Refunds

Returns are governed by our separate Returns & Refund Policy.

Returned products must comply with the conditions stated in that policy.

By Lurea reserves the right to refuse returns that:

  • show signs of wear;

  • have been washed;

  • are damaged by the customer;

  • are returned without original tags;

  • do not meet our return requirements.

Approved refunds will be issued using the original payment method.

Original shipping charges are non-refundable unless required by applicable law.

9. Promotional Codes

Promotional codes:

  • cannot be exchanged for cash;

  • cannot be applied after checkout;

  • may expire without notice;

  • may not be combined unless explicitly stated.

We reserve the right to cancel promotional campaigns where misuse is detected.

10. Gift Cards

Where available:

  • Gift cards are non-refundable.

  • Gift cards cannot be redeemed for cash except where required by law.

  • Lost or stolen gift cards may not be replaced.

11. Intellectual Property

All content available on this website, including but not limited to:

  • logos;

  • product photography;

  • graphics;

  • branding;

  • text;

  • website design;

  • videos;

  • icons;

  • trademarks,

is owned by or licensed to IBI EXPORT LIMITED.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Acceptable Use

You agree not to:

  • interfere with the website;

  • upload malicious software;

  • attempt unauthorized access;

  • use automated tools to scrape website content;

  • misuse our intellectual property;

  • use the website for unlawful purposes.

13. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.

You accept responsibility for all activities conducted under your account.

We may suspend or terminate accounts suspected of fraudulent or abusive behaviour.

14. Limitation of Liability

To the fullest extent permitted by applicable law, IBI EXPORT LIMITED shall not be liable for:

  • indirect damages;

  • incidental damages;

  • consequential losses;

  • loss of profits;

  • business interruption;

  • loss of data.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

15. Force Majeure

We shall not be liable for delays or failure to perform our obligations due to events beyond our reasonable control, including:

  • natural disasters;

  • pandemics;

  • government actions;

  • labour disputes;

  • transport disruptions;

  • internet outages;

  • cyber attacks.

16. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review that policy to understand how your personal information is collected and processed.

17. Third-Party Services

Our website may include services or links provided by third parties.

We are not responsible for the content, privacy practices, or services of third-party websites.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Any disputes arising out of or relating to these Terms shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong, unless mandatory consumer protection laws require otherwise.

19. Changes to These Terms

We reserve the right to amend these Terms at any time.

Updated versions will be published on this page together with the revised "Last Updated" date.

Continued use of the website constitutes acceptance of the revised Terms.

20. Contact

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Company: IBI EXPORT LIMITED

Registered Address:
UNIT 2A, 17/F GLENEALY TOWER
NO. 1 GLENEALY CENTRAL
HONG KONG