SHIPPING POLICY

Shipping Policy

Last Updated: July 1, 2026

At By Lurea, we are committed to delivering your order as quickly and securely as possible. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, promotional events, or holidays, processing times may be slightly extended. If significant delays occur, we will notify you by email.

Delivery Time

Estimated delivery time after dispatch is:

4–8 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping times may vary depending on:

  • Your delivery location

  • Customs clearance procedures

  • Weather conditions

  • Local courier delays

  • Public holidays

  • Other circumstances beyond our reasonable control

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 24–48 hours for tracking information to become active.

Shipping Destinations

By Lurea ships to most countries worldwide.

If we are unable to ship to your location, you will be notified before your order is processed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your local authorities.

These charges are not included in the purchase price or shipping costs and are the responsibility of the customer.

By Lurea has no control over these charges and cannot predict their amount.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.

If your order has not yet been processed, please contact us immediately to request an address update.

Once an order has been shipped, we cannot guarantee that shipping details can be changed.

Failed Deliveries & Returned Packages

If a package is returned to us because:

  • an incorrect address was provided;

  • delivery was refused;

  • the package was unclaimed; or

  • multiple delivery attempts were unsuccessful,

the customer may be responsible for any additional shipping costs required to resend the order.

Lost or Delayed Shipments

If your order appears to be delayed or lost during transit, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.

Please note that investigation times may vary depending on the courier.

Damaged Packages

If your package arrives visibly damaged, we recommend:

  • taking photographs of the package before opening it;

  • photographing any damaged products;

  • contacting our customer support within 48 hours of delivery.

This allows us to investigate the matter and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Company

IBI EXPORT LIMITED

Company Registration Number: 77600411

Registered Address:

UNIT 2A, 17/F GLENEALY TOWER
NO. 1 GLENEALY CENTRAL
HONG KONG

Email: support@bylurea.com