Last updated: 10 August 2026

Summary of the Return Policy

Return region:
Returns and exchanges are accepted for customers residing in The Netherlands and Finland.

Eligible products:
Items, whether defective or not, may be returned provided they are intact, unused, and in their original condition.

Withdrawal period:
You have 30 days from the date of purchase to submit a return or exchange request.

Return procedure:
Returns must be sent by mail.

Return Shipping Costs

For defective products:
There is no cost to the customer. This applies when the product is incorrect, damaged during transport, or otherwise defective.

For change-of-mind returns:
You are responsible for the actual cost of return shipping. This applies if you purchased the wrong product, the item does not meet your needs, or you no longer wish to keep it.

Original shipping costs are non-refundable unless otherwise required by applicable law.

Processing fees:
No restocking fees will be applied.

Refund processing time:
Once the returned item has been received and inspected, your refund will be processed within 7 business days.

1. General Return Conditions

At byLurea, we want you to shop with confidence. If a product does not meet your expectations, you may return it within 30 days in accordance with the conditions described in this policy.

This return policy currently applies to customers residing in The Netherlands and Finland.

Before making a return, please contact our customer service team at info@bylurea.com to receive detailed return instructions.

Returned items must be complete, unused, and in their original condition, including the original packaging, accessories, labels, and documentation where applicable.

If a product is returned damaged, incomplete, or shows visible signs of use beyond what is reasonably necessary to inspect the product, a deduction may be made from the refund amount where permitted by applicable law.

This does not apply when you are returning a product because it arrived defective, damaged, or incorrect.

2. Return Procedure and Shipping Costs

Returns must be made by mail.

Before returning an item, please contact us at info@bylurea.com with your order number and the reason for your return. We will provide you with the appropriate return instructions.

Defective, Damaged, or Incorrect Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

When the return is the result of an error on our part or the product is defective or damaged upon arrival, the return shipping costs will be covered by byLurea.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, ordered the wrong product, or no longer wish to keep the product, you will be responsible for the return shipping costs.

Return shipping costs are non-refundable.

The return instructions will be provided after you have contacted our customer service team.

3. Condition of Returned Products

Returned products must be:

• Unused and in their original condition;

• Complete with all supplied accessories;

• Returned with their original packaging where reasonably possible;

• Free from damage caused after delivery.

If you are returning an item because it arrived damaged, incorrect, or defective, byLurea will cover the applicable return shipping costs.

For all other returns, including change-of-mind returns, the return shipping costs are the responsibility of the customer.

Please contact our customer service team at info@bylurea.com before sending any product back so that we can assist you with the return process.

4. Exchanges

We offer exchanges for eligible customers residing in The Netherlands and Finland.

The exchange process begins by returning the original item. Once the return has been accepted, you may place a new order for the desired replacement item.

If the product is defective, damaged, incorrect, or the exchange is required due to an error on our part, we will cover the applicable return shipping costs.

For exchanges resulting from a change of mind, such as choosing a different size, colour, or product, return shipping costs are the responsibility of the customer.

5. Refunds

Once we have received and inspected your returned item, we will process your refund within 7 business days.

Approved refunds will be credited to the same payment method used for the original purchase, unless another method is required or agreed upon.

You will receive a confirmation email once your refund has been processed.

Please note that after we issue the refund, it may take additional time before the funds appear in your account. Processing times depend on your bank, credit card company, or payment provider.

6. Restocking Fees

We do not charge restocking fees for eligible returns.

7. Refused or Undelivered Parcels

If an order is returned to us because of an incorrect or incomplete delivery address, refusal upon delivery, failure to collect the parcel, or another circumstance attributable to the customer, additional handling or reshipping costs may apply where permitted by applicable law.

We strongly recommend carefully checking your delivery information before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at info@bylurea.com

8. International Orders

This return policy currently applies to customers residing in The Netherlands and Finland.

For international deliveries, customs duties, import taxes, and other charges imposed by local authorities may apply. Unless otherwise required by applicable law, these charges are the responsibility of the customer.

9. Change of Delivery Address

If you have already placed an order and would like to change the delivery address, please contact us as soon as possible at info@bylurea.com

We will do our best to update the address before the order is dispatched. However, we cannot guarantee that an address can be changed once the parcel has already been processed or shipped.

Withdrawal Period

You have 30 days from the date of purchase to submit a return or exchange request, subject to the conditions set out in this policy.

How to Return an Item

1. Contact us
Send an email to info@bylurea.com containing your order number and the reason for your return.

2. Pack your item
Carefully repack the product, preferably in its original packaging, including all accessories, labels, and documentation supplied with the item.

3. Return your item
Send or drop off the parcel with the appropriate carrier in accordance with the return instructions provided by our customer service team.

Please do not return products without first contacting us.

Refund Process

Inspection:
Once your return has been received, we will inspect the item to determine whether it meets the return requirements described in this policy.

Refund:
After the return has been approved, the refund will be processed within 7 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear on your original payment method.

Exchanges

Would you like to exchange your item for a different size, colour, or product?

Please contact us at info@bylurea.com and our customer service team will provide you with the applicable exchange instructions.

Non-Returnable Items

All products sold via byLurea are eligible for return within the 30-day period stated in this policy, provided they are unused and in their original condition.

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us.

Company name: Ibi internationaal
Trade name: byLurea
Address: Spreeuwstraat 3, 7102 HE Winterswijk, The Netherlands
Email: info@bylurea.com
Phone: +31623088296
Registration number (KVK Netherlands): 42091095
VAT Number: NL005488384B24

We aim to respond within 24 hours during our business hours.

Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+01:00) Amsterdam

Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+01:00) Amsterdam