Shipping policy

Last updated: 10 August 2026

Shipping Cost Summary

Shipping locations:
We currently ship to customer addresses in the Netherlands and Finland

Estimated delivery time:
Orders are generally delivered within 6–9 business days.

Shipping costs:
We offer free standard shipping. No additional shipping, packaging, or processing costs are charged to the customer.

Currency:
All prices are displayed in EUR (€).

1. Shipping Coverage

At byLurea, we currently deliver to customers located in the Netherlands and Finland

Orders can only be shipped to valid delivery addresses within the countries we currently serve.

2. Products Covered

This Shipping Policy applies to all products offered through the byLurea online store.

Each order is carefully processed, packaged, and prepared for shipment to help ensure that it reaches you safely and within the estimated delivery timeframe.

3. Delivery Locations

Orders are shipped to the delivery address provided by the customer during checkout.

Please make sure that all delivery information is complete and correct before placing your order.

At this time, we do not offer collection directly from our business address.

Availability of carrier pickup points or parcel lockers may depend on the shipping provider and destination.

4. Order Cut-Off Time

Orders placed before 18:00 (GMT+01:00 Centra European Standard Time, Amsterdam) are generally processed within 1–2 business days.

Orders placed during weekends or public holidays will be processed on the next available business day.

The order cut-off time refers to the time at which an order is received by us and does not form part of the estimated transit time after dispatch.

5. Order Processing Time

Orders are normally prepared for dispatch within 1–2 business days after the order has been successfully placed and payment has been confirmed.

Processing may include:

Order verification;
Payment confirmation;
Quality checks;
Packaging and preparation for shipment.

Orders placed during weekends or public holidays may require additional processing time.

6. Shipping and Delivery Times

Once your order has been dispatched, delivery generally takes approximately 5–7 business days.

Combined with our normal processing time of 1–2 business days, the total estimated delivery timeframe is approximately 6–9 business days.

For deliveries to the Netherlands and Finland normal carrier procedures apply.

Business days are generally Monday through Friday, excluding applicable public holidays.

Please note that estimated delivery times are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including:

High order volumes;
Public holidays;
Promotional periods;
Carrier delays;
Severe weather conditions;
Transportation disruptions.

7. Shipping Costs

byLurea offers free standard shipping on eligible orders delivered to the Netherlands and Finland

No additional shipping, packaging, or order processing fees will be charged at checkout unless clearly stated otherwise before completing your purchase.

8. Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible:

Email: info@bylurea.com
Phone: +31623088296

We will do our best to update the delivery information before your order is dispatched.

However, we cannot guarantee that an address can be changed once an order has already been processed, transferred to the shipping carrier, or shipped.

Customers are responsible for providing complete and accurate shipping information when placing an order.

9. Undeliverable Packages

If a parcel cannot be delivered because of circumstances such as:

An incorrect or incomplete address;
Refusal of the delivery;
Failure to collect the parcel where applicable;
Repeated unsuccessful delivery attempts caused by circumstances attributable to the recipient;

the parcel may be returned to us or our fulfilment partner.

Where permitted by applicable law, actual return shipping or reshipping costs may be deducted from any applicable refund or charged before the order is shipped again.

We therefore strongly recommend checking your delivery information carefully before completing your order.

10. Customs Duties and Import Taxes

For deliveries within the Netherlands and Finland additional customs duties or import taxes normally do not apply for standard shipments within the EU.

If any government-imposed charges or exceptional fees apply due to specific shipping circumstances, these will be the responsibility of the customer unless otherwise required by applicable law.

byLurea is not responsible for delays caused by customs authorities or governmental procedures outside our reasonable control.

11. Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not been updated for an extended period or you believe there may be an issue with your shipment, please contact us at info@bylurea.com.

12. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided with your shipment.

If you require further assistance, contact us at info@bylurea.com with your order number.

We will assist you in investigating the status of your shipment with the relevant shipping provider where appropriate.

Contact Information

If you have any questions about shipping, delivery, or your order, please contact us.

Company name: Ibi internationaal
Trade name: byLurea
Address: Spreeuwstraat 3, 7102 HE Winterswijk, The Netherlands
Email: info@bylurea.com
Phone: +31623088296
Registration number (KVK Netherlands): 42091095
VAT Number: NL005488384B24