Terms of service
Last updated: 10 August 2026
1. Introduction
1.1 These General Terms and Conditions apply when you use our website or purchase products through our online store.
1.2 byLurea is a trade name and brand owned and operated by Ibi internationaal. Ibi Internationaal is the legal entity responsible for the operation of the byLurea website, the sale of products through the online store and agreements entered into with customers under the byLurea trade name.
1.3 In these General Terms and Conditions, references to “byLurea”, “we”, “us” or “our” mean Ibi internationaal, trading as byLurea, unless the context clearly indicates otherwise.
2. Acceptance of the Terms and Conditions
2.1 By using our website or placing an order, you confirm that:
(a) you are a natural person who is at least 18 years old;
(b) you have the legal capacity to enter into a binding agreement with us; and
(c) entering into an agreement with us does not violate any applicable law or agreement applicable to you.
2.2 We may request written confirmation that you are authorised to accept these terms where reasonably necessary.
2.3 You also confirm that:
(a) you will not use our website for unlawful, fraudulent or abusive purposes; and
(b) you will comply with these General Terms and Conditions while using our website and services.
2.4 We reserve the right to restrict, suspend or refuse access to our website where we reasonably consider this necessary for security, legal or operational reasons.
2.5 By placing an order, you confirm that:
(a) you have carefully read and understood these terms;
(b) your purchase is made subject to these terms;
(c) your order and any resulting agreement are governed by these terms; and
(d) you agree to comply with these terms.
2.6 If you do not agree with these terms, please do not use our website or place an order.
2.7 Certain website features or purchasing functionality may require you to expressly accept these terms before use.
2.8 By using our website or placing an order, you also acknowledge our Privacy Policy, Return and Refund Policy and Shipping Policy.
2.9 We recommend saving or printing a copy of these terms for your records.
3. Personal Use Only
You confirm that you use our website primarily for purchasing products for personal and private purposes.
You may not purchase products through our website for commercial resale unless this has been expressly agreed with byLurea.
4. Prices, Taxes and Additional Charges
4.1 All prices displayed on our website are shown in EUR (€).
Where required by applicable law, displayed consumer prices include applicable VAT and other mandatory taxes.
4.2 Standard shipping to the Netherlands and Finland is free unless clearly stated otherwise before completing your order.
4.3 Additional taxes or government charges will only apply where required under applicable law or due to exceptional shipping circumstances.
Any applicable additional charges will be handled in accordance with applicable consumer legislation.
4.4 We make reasonable efforts to ensure that product descriptions, availability information and prices displayed on our website are accurate.
If we discover an error in pricing or product information, we will notify you as soon as reasonably possible.
You may then choose to:
(a) continue with the order at the corrected price; or
(b) cancel the order without additional cost.
4.5 We are not required to supply a product at an obviously incorrect price resulting from a clear pricing or technical error, subject to applicable consumer law.
4.6 Prices may change at any time. Price changes will not affect orders that have already been accepted and confirmed by us.
5. Orders and Order Confirmation
5.1 After placing an order through our website, your order will be processed subject to product availability.
You will receive an electronic confirmation acknowledging receipt of your order.
5.2 A purchase agreement is formed when your order has been accepted and confirmed by us, subject to any mandatory rules under applicable consumer law.
5.3 If your order contains multiple products, these products may in some cases be shipped separately and arrive at different times.
5.4 We reserve the right to add, modify or remove products from our website at any time.
5.5 We may refuse or cancel an order where reasonably necessary, including in cases involving:
(a) suspected fraud or unlawful activity;
(b) incorrect pricing or product information;
(c) product availability issues;
(d) payment issues; or
(e) a material violation of these terms.
5.6 If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products.
6. Payment
6.1 Payment can be completed using the payment methods made available during checkout.
Payments may be processed securely through third-party payment providers.
6.2 You are responsible for ensuring that the payment information supplied when placing an order is accurate and that you are authorised to use the chosen payment method.
6.3 You must not initiate fraudulent chargebacks or payment disputes for transactions that you legitimately authorised.
6.4 If you believe an unauthorised payment has been made using your payment method, please contact your payment provider and notify us as soon as possible.
7. Delivery
7.1 We currently deliver to customer addresses in the Netherlands and Finland.
7.2 We will make reasonable efforts to deliver your order to the address provided during checkout.
7.3 Our current estimated total delivery timeframe is approximately 6–9 business days, consisting of approximately:
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1–2 business days processing time; and
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5–7 business days shipping time.
Delivery times are estimates and may vary because of carrier delays, public holidays, high order volumes, weather conditions or circumstances outside our reasonable control.
7.4 If delivery to the address provided is not possible, we may contact you to obtain additional information.
If the order ultimately cannot be delivered, it may be returned or cancelled in accordance with our Shipping Policy and applicable law.
7.5 Risk relating to loss or damage transfers in accordance with applicable consumer protection law.
Nothing in these terms limits mandatory consumer rights concerning lost or damaged shipments.
8. Cancellation or Modification of Your Order
8.1 After placing an order, you may request cancellation or modification by contacting us as soon as possible at info@bylurea.com.
8.2 If your order has already been processed, packed or dispatched, we may no longer be able to cancel or modify it.
In that case, you may be able to return the product after receiving it in accordance with our Return and Refund Policy.
8.3 Our order processing is largely automated, meaning orders may begin processing shortly after payment confirmation.
We will make reasonable efforts to accommodate cancellation or modification requests submitted before shipment, but this cannot always be guaranteed.
9. Defective, Faulty or Damaged Products
9.1 Products sold through our website are standard consumer products unless clearly stated otherwise.
9.2 Product descriptions, photographs and other product information are provided as accurately as reasonably possible.
Minor differences in colour, appearance or presentation may occur because of screen settings, manufacturing variations or other reasonable factors.
9.3 Product photographs are provided for illustrative purposes. Small differences between an image and the delivered product do not necessarily constitute a defect.
9.4 If you receive a defective, faulty, damaged or incorrect product, please contact us at info@bylurea.com as soon as reasonably possible.
Please provide:
(a) your order number;
(b) a description of the problem; and
(c) photographs or other evidence showing the defect or damage where reasonably applicable.
9.5 We may ask you to return a defective or damaged product so that the issue can be assessed.
9.6 When the product has been received, we will assess the reported issue within a reasonable timeframe.
9.7 If the product is confirmed to be defective, damaged, incorrect or otherwise non-conforming, we will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include:
(a) replacement;
(b) repair where appropriate;
(c) refund; or
(d) reimbursement of reasonable return shipping costs.
9.8 Nothing in these terms excludes, restricts or modifies mandatory consumer rights available to customers in the Netherlands and Finland, or under applicable European Union legislation.
10. Return and Refund Policy
10.1 Our Return and Refund Policy forms part of these General Terms and Conditions.
10.2 Customers in the Netherlands and Finland benefit from applicable statutory withdrawal rights relating to distance purchases.
Nothing in our voluntary return policy reduces any mandatory withdrawal or consumer protection rights provided by applicable law.
10.3 In addition to statutory rights, byLurea offers an extended voluntary return period of 30 days, subject to the conditions set out in our Return and Refund Policy.
10.4 To request a return, please contact us at info@bylurea.com and provide your order number and relevant information about the return.
10.5 For change-of-mind returns, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.
If the product is defective, damaged, incorrect or the return results from an error made by byLurea, we will cover the applicable return costs.
10.6 For voluntary returns, products should generally be:
(a) unused;
(b) undamaged;
(c) complete with supplied accessories;
(d) returned with original labels and packaging where reasonably possible; and
(e) properly packaged to prevent damage during return transport.
10.7 We may refuse or reduce refunds for voluntary returns that do not meet the applicable return conditions where permitted by law.
This does not affect mandatory consumer rights.
10.8 Once a returned product has been received and inspected, approved refunds will generally be processed within 7 business days using the original payment method.
10.9 After we have issued a refund, additional processing time may be required by your bank or payment provider.
11. Discount Codes and Gift Vouchers
11.1 Promotional codes, discount codes and vouchers may be used during checkout where available.
11.2 To apply a discount, enter the applicable code during checkout.
11.3 Once accepted, the discount will be deducted from the applicable order total.
11.4 Only one promotional code may be used per order unless otherwise stated.
11.5 Discount codes and vouchers have no cash value and cannot be exchanged for cash unless required by applicable law.
11.6 If the value of a voucher does not cover the entire order amount, the remaining balance must be paid using another available payment method.
12. Permitted Use of the Website
12.1 You must not use our website in a way that may damage, disrupt, overload or compromise its operation, availability or security.
Prohibited activities include:
(a) unlawful, fraudulent, misleading or harmful use;
(b) introducing or distributing viruses, malware, spyware, Trojan horses or other harmful software;
(c) automated scraping, harvesting or data collection without our prior permission;
(d) using unauthorised bots or automated tools;
(e) intentionally attempting to bypass website security measures;
(f) using website information for unsolicited spam, SMS marketing or telemarketing;
(g) copying, modifying, distributing or reverse engineering website code without authorisation;
(h) attempting to gain unauthorised access to our website, servers, accounts or databases; and
(i) interfering with the normal operation of our website.
12.2 You may be held responsible for losses or costs caused by unlawful or prohibited use of our website where permitted by applicable law.
12.3 Please notify us if you become aware of misuse or a security issue involving our website.
13. Links to and From Other Websites
13.1 Our website may contain links to third-party websites.
These links may be provided for information, convenience, payment, delivery or other service purposes.
13.2 We do not control and are not responsible for the content, availability, security or privacy practices of independent third-party websites.
13.3 You may link to our website provided that the link:
(a) is created in a fair and lawful manner;
(b) does not damage our reputation; and
(c) does not falsely imply a partnership, sponsorship, endorsement or approval by byLurea.
13.4 We reserve the right to request removal of unauthorised links where reasonably appropriate.
14. Intellectual Property Rights
14.1 The design, structure, content and functionality of our website may be protected by intellectual property rights.
14.2 Unless otherwise stated, intellectual property rights relating to our website, including text, photographs, graphics, logos, designs, trademarks, software and other content, belong to byLurea, its licensors or the applicable rights holder.
14.3 Website content may only be used for personal and non-commercial purposes unless permission has been granted or such use is otherwise legally permitted.
14.4 You may not reproduce, distribute, commercially exploit or misuse our protected materials without permission.
14.5 If you believe content on our website infringes your intellectual property rights, please contact us at info@bylurea.com.
15. Protection of Personal Data and Privacy
15.1 Our Privacy Policy forms part of these General Terms and Conditions.
By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy.
15.2 We process personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) and other applicable Dutch, French and European privacy laws.
15.3 We use cookies and similar technologies for website functionality, security, analytics and other purposes described in our Privacy Policy and Cookie Policy where applicable.
Where consent is legally required for non-essential cookies, we will request consent before using them.
15.4 Personal information may be used for purposes including:
(a) processing and fulfilling orders;
(b) processing payments;
(c) providing customer service;
(d) preventing fraud;
(e) operating and improving our website; and
(f) complying with legal obligations.
15.5 We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
15.6 Personal information may be shared with authorised service providers where necessary for services such as payment processing, order fulfilment, shipping, hosting and customer support, subject to applicable privacy law.
16. Website Security, Viruses and Misuse
16.1 We take reasonable measures to maintain the security and availability of our website.
However, we cannot guarantee that the website will always be completely free from errors, interruptions or harmful software.
16.2 You are responsible for protecting your own devices, systems and accounts when accessing our website.
16.3 You must not knowingly introduce viruses, malware, harmful code or other malicious software to our website.
16.4 Attempts to gain unauthorised access to our servers, databases, accounts or related systems are prohibited.
16.5 Denial-of-service attacks, distributed denial-of-service attacks and similar attempts to disrupt our website are prohibited.
16.6 Where misuse or a security breach is identified, we may take appropriate steps to protect our website, customers and business, including restricting access and notifying relevant authorities where appropriate or legally required.
17. Limitation of Liability
17.1 To the maximum extent permitted by applicable law, we are not responsible for losses arising solely from circumstances outside our reasonable control, including:
(a) failures or interruptions involving third-party services;
(b) temporary inability to access our website;
(c) carrier or transportation delays;
(d) technical outages;
(e) force majeure events; or
(f) minor differences in product appearance that do not constitute non-conformity.
17.2 Nothing in these General Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing limits mandatory consumer rights available under Dutch, French or European Union consumer protection legislation.
17.3 Any limitation of liability contained in these terms applies only to the extent permitted by applicable law.
18. Indemnification
18.1 Where permitted by applicable law, you may be responsible for reasonable losses, damages and costs caused directly by:
(a) fraudulent or unlawful behaviour;
(b) intentional misuse of our website;
(c) serious breaches of these terms; or
(d) infringement of third-party rights.
18.2 This does not apply where the loss results from our own unlawful conduct, negligence or failure to meet mandatory obligations.
19. Force Majeure
19.1 We are not responsible for delays or failures caused by circumstances reasonably outside our control.
These may include:
(a) natural disasters;
(b) epidemics or public health emergencies;
(c) strikes or transport disruptions;
(d) government measures;
(e) failures of suppliers, payment providers or carriers;
(f) internet or telecommunications outages; and
(g) other comparable circumstances beyond our reasonable control.
19.2 If such an event prevents us from fulfilling an order for an extended period, we may cancel the affected order where permitted by applicable law.
Any amounts paid for products that will not be supplied will be refunded.
19.3 We will make reasonable efforts to minimise the effects of such events and resume normal operations where possible.
20. Changes to These Terms
20.1 We may update these General Terms and Conditions from time to time.
The latest version and its effective or update date will be displayed on our website.
20.2 Changes will normally apply to future use of our website and future orders.
Changes will not retroactively remove rights already obtained by customers under an existing purchase agreement.
20.3 Where required by applicable law, material changes will be communicated using an appropriate method.
21. Breach of These Terms
21.1 If you materially breach these terms, misuse our website or engage in unlawful activity, we may take appropriate action, including:
(a) issuing a warning;
(b) restricting or suspending website access;
(c) cancelling orders where legally permitted; or
(d) permanently restricting access in serious cases.
21.2 You must not intentionally circumvent lawful security or account restrictions.
21.3 Any action taken under this Article will be subject to applicable consumer protection law.
22. Transfer of Rights and Obligations
22.1 You may not transfer your contractual rights or obligations to another party where such transfer would materially affect the agreement without our prior consent, except where applicable law provides otherwise.
22.2 We may transfer our rights or obligations to another entity where this does not reduce or unfairly affect your rights as a consumer.
23. Severability
If any provision of these General Terms and Conditions is held to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
Where possible, the invalid provision will be interpreted or modified only to the extent necessary to make it valid and enforceable.
24. No Waiver
If we do not immediately enforce a right or provision contained in these terms, this does not mean that we permanently waive that right.
Failure to act regarding one breach does not prevent us from acting regarding a future breach.
25. Applicable Law and Dispute Resolution
25.1 These General Terms and Conditions and agreements entered into with byLurea are subject to applicable law, while respecting mandatory consumer protection rules that apply based on the customer's country of residence.
25.2 For customers residing in the Netherlands and Finland, mandatory rights available under Dutch and European Union consumer protection legislation remain unaffected.
25.3 Nothing in these General Terms and Conditions limits mandatory rights concerning matters including:
(a) statutory withdrawal rights;
(b) legal guarantees and product conformity;
(c) defective products;
(d) refunds;
(e) privacy and data protection; or
(f) access to legally available dispute-resolution procedures.
25.5 If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter amicably.
Where a dispute cannot be resolved, the competent court or dispute-resolution procedure will be determined in accordance with applicable law.
26. Definitions
For these General Terms and Conditions:
Order: A request submitted through our website to purchase one or more products.
Order Confirmation: An email or other electronic confirmation relating to an order placed through our website.
Payment Service Provider: A third-party provider used to process payments securely.
Product: Any product offered for sale through our website.
Website: The online store operated under the byLurea trade name.
Customer: A natural person purchasing or intending to purchase products through our website.
Applicable Law: Laws and regulations applicable to the relevant customer, transaction or service, including consumer protection, privacy and taxation laws.
Contact Information
Have a question or need assistance? You can contact us using the information below.
Company name: Ibi internationaal
Trade name: byLurea
Address: Spreeuwstraat 3, 7102 HE Winterswijk, The Netherlands
Email: info@bylurea.com
Phone: +31623088296
Registration number (KVK Netherlands): 42091095
VAT Number: NL005488384B24
We aim to respond within 24 hours during our business hours.
Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+01:00) Amsterdam
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+01:00) Amsterdam